Returns & Exchanges
At eSoulbike, we want you to ride with confidence; if you are not satisfied with your purchase, you can return your items within 30 days of delivery. All returned products must be in original condition, including the motor kits, batteries, and accessories in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Shipment
Securely pack the items in their original boxes, ensuring that sensitive components like batteries are handled according to safety regulations.
Ship the Package
Affix the provided shipping label and drop off the package at an authorized courier location, keeping a copy of your tracking number for reference.
Inspection and Refund
Once our technicians verify the kit's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing